Profile
HELP Sending
  1. Does it cost me anything to use 123greetings mobile site?
  2. How to choose an ecard?
  3. How do I see upcoming occasions/ events on the mobile?
  4. How do I personalize the ecard?
  5. How do I send an ecard from my mobile device?
  6. Why is there a date difference in the date selection box?
  7. Can I select the country of delivery for an ecard which I want to send?
  8. How do I know that my card has been sent successfully?
  9. Why have I not received the email confirmation saying my card is sent?
  10. How do I know that the card I sent has been viewed?
  11. Why have I not received the email confirmation saying the card I sent was viewed?
  12. How do I view the ecard which I have sent?
  13. How can I send the same ecard to another recipient?
  14. After I receive my ecard, for how many days can I view it?
Receiving
  1. How do I view the ecard received on my mobile?
  2. Why am I unable to hear the sound track/music with my ecard?
  3. Why am I not able to see the complete message of the ecard received on my mobile device?
  4. How do I send a Thank you ecard after I receive an ecard from my friend?
123Greetings Connect – Sign in Features
  1. What is 123greetings Connect?
  2. Why do I need to enter Date of Birth during Sign up?
  3. I have lost my password. What can I do?
  4. Which special characters are allowed in my Profile Name?
  5. How can I upload image/ photo for my Profile?
  6. Whom should I contact if I face a problem with 123Greetings Connect?
  7. I haven't received any email to verify my account. What should I do?
  8. How do I change my password?
  9. When/ Why should I use a secondary email address?
  10. How do I link a secondary email address to my 123Greetings Connect account?
  11. How do I remove the secondary email address from my 123Greetings Connect account?
  12. How do the Track, Edit, and Delete features work?
  13. How can I schedule Birthday/ Anniversary cards automatically?
  14. How do I request someone to update their Birthdays/ Anniversary to my contact list?
  15. How do I block/ unblock a particular email id from sending me ecards?
Edit/ Delete/ Track
  1. What is the 123Greetings Address Book? How Does it work?
  2. How can I edit an ecard that I've sent?
  3. How can I track my ecard or check whether the ecard has been delivered or not?
  4. How can I cancel or delete an ecard that I have sent?
  5. Can I send an email reminder to someone who has not viewed my ecard?
  6. What is receiver dashboard?
  7. Can I delete an ecard that I have received from Receiver dashboard?
Birthday Reminder
  1. What is Birthday Reminder? Is it free?
  2. How can I get Birthday Reminders of my contacts?
  3. How do I change my Birthday Reminder settings?
  4. How far in advance can I get reminders for the upcoming birthdays?
  5. Why am I not receiving Birthday Reminders?
  6. How can I stop receiving Birthday Reminders?
  7. At what time of the day will I receive Birthday Reminders?
  8. Can I schedule a birthday ecard for a contact whose birthday is coming up?
  9. I entered a wrong Date of Birth for a contact. How do I edit it?
  10. Can I receive Birthday Reminders in an email address other than my registered email address?
  11. How can I get Birthday Reminders in advance and also on the day?
Anniversary Reminder
  1. What is Anniversary Reminder? Is it free?
  2. How can I get Anniversary Reminders of my contacts?
  3. How do I change my Anniversary Reminder settings?
  4. How far in advance can I get reminders for the upcoming anniversaries?
  5. Why am I not receiving Anniversary Reminders?
  6. How can I stop receiving Anniversary Reminders?
  7. Can I schedule an anniversary ecard for a contact whose anniversary is coming up?
  8. I entered a wrong Anniversary Date for a contact. How do I edit it?
Event Reminder
  1. What is Event Reminder? Is it free?
  2. How do I start getting Event Reminders?
  3. How do I remove an event from My Events?
  4. What are Event Categories mentioned in Step 1?
  5. How can I send an ecard for an event to my contacts in advance?
  6. How far in advance can I get reminders for Events?
  7. Why am I not receiving Event Reminders?
  8. How can I stop receiving Event Reminders?
  9. How do I change my Event Reminder settings?
Follow Artist
  1. What is "Follow Artist" functionality in Connect? How does it work?
  2. How can I stop following an Artist?
  3. What are weekly updates of the artists whom I follow? How do I stop receiving them?
Photo Card
  1. What is Photo card?
  2. How does Photo card work?
  3. What are the supported file formats and file size for photo that can be sent as Photo card?
  4. Apart from me or the recipient, who else can access the photo which I upload?
Address Book
  1. What is the 123Greetings Address Book? How Does it work?
  2. Do I have to pay for my Address Book?
  3. How do I add contacts to my Address Book?
  4. Which Special characters are allowed in my contact's name?
  5. How do I edit or delete contact information in my address Book?
  6. How do I use my connect Address Book while sending an ecard?
  7. How do I import contacts from Yahoo! Mail, Gmail, Hotmail etc?
  8. Is it safe and secure to import and store contacts in my Address Book?
Others
  1. Why can't I see the desktop version of the website on my mobile?
  2. How do I see the full website on my mobile?
  3. When I type www.123greetings.com on my mobile device, why does the site not redirect to the mobile site?
  4. How do I bookmark the mobile website?
  5. How do I send an unanswered query in the FAQ to 123Greetings?
  6. How do I send a suggestion/ feedback to 123Greetings?
  7. What is DND (Do not Disturb) feature? How do I opt out of receiving ecards/ emails from 123Greetings.com?
Sending
  1. Does it cost me anything to use 123greetings mobile site?
    No. All the ecards at m.123greetings.com are absolutely free and we do not charge anything from our users who use our services to send/ receive ecards.
    TOP
  2. How to choose an ecard?
    Start at m.123greetings.com
    Browse from amongst the different categories available.
    OR simply search for an ecard by typing in a keyword in the search box.
    TOP
  3. How do I see upcoming occasions/ events on the mobile?
    All the upcoming events are listed in "Popular Now" section in the homepage. Just tap on the "Popular Now" section and you can see all the upcoming events or Search for the event.
    TOP
  4. How do I personalize the ecard?
    Fill out your id and then the email address.
    Type out your personal message.
    Fill out the id and then the email address of the person you are sending the ecard to.
    Select the date you would like to send the ecard. Thats it.
    TOP
  5. How do I send an ecard from my mobile device?
    m.123greetings.com makes it quick & easy for you to send an ecard in just 3 easy steps.
    Just select ecard of your choice, add your personal message with the sending information. Once you personalize your ecard just tap on the "Send Ecard" button to send your ecard and we'll deliver it for you.
    You can schedule 123Greetings ecards to be sent immediately or up to 60 days in advance. Additionally, you can send one ecard to as many as 10 receivers at a time.
    TOP
  6. Why there is a date difference in the date selection box?
    Sometimes you may see a date difference of 1 day ahead or 1day behind in our date selection box as we follow PST timings.
    If you choose an ecard to be sent at a later date, you will be provided with an option to select the receiver country. The ecard will be delivered as per the selected country timezone.
    However, if you don't select a country, then the ecard is sent based on PST time.
    TOP
  7. Can I select the country of delivery for an ecard which I want to send?
    Yes. If you choose an ecard to be sent at a later date, you will be provided with an option to select the receiver country. The ecard will be delivered as per the selected country timezone.
    However, if you don't select a country, then the ecard is sent based on PST time.
    TOP
  8. How do I know that my card has been sent successfully?
    Upon successful creation or sending you will be shown a message saying the ecard has been sent/ stored successfully.
    You will also receive an email notification confirming the card creation/ card delivery.
    TOP
  9. Why I have not received the email confirmation saying my card is sent?
    An email notification is sent to you the moment you create an ecard (even if it is scheduled for a post dated delivery).
    Our research shows that the most common reason for you not getting the confirmation email is due to a typo error in your email address.
    Unfortunately, we cannot allow you to change the sender's email address due to security reasons.
    If the email address was correct, then there is a possibility that the email we sent to you did not reach your email inbox or got filtered into your bulk/ spam folder. You can check in the Bulk mail folder and Junk/ Trash folder.
    A simple way to address this situation would be to add "ecards@123greetings.com" to your whitelist to ensure that the ecard email reaches your inbox when the next reminder email goes out.
    TOP
  10. How do I know that the card I sent has been viewed?
    When you send an ecard through 123greetings.com, you have the option of getting notified when the receiver views the ecard.
    This option is by default set to yes so that you know when the ecard is viewed.
    When the receiver views the ecard, 123greetings.com will send you an email confirming the same.
    TOP
  11. Why I have not received the email confirmation saying the card I sent was viewed?
    When you send an ecard through 123Greetings.com, you have the option of getting notified when the receiver views the ecard.
    This option by default is set to yes so that you know when the ecard is viewed.
    If you have not received the view confirmation email, then
    A. You unchecked the option 'Let me know when the receiver views this ecard' while sending the ecard.
    B. There is a typo in your own email address preventing the email from reaching you.
    C. The ecard has not been viewed yet.
    TOP
  12. How do I view the ecard which I have sent?
    Upon successful creation or sending you will be shown a message saying the ecard has been sent/ stored successfully. You may tap on the button "View My Card" to view the ecard that you have sent.
    You may also view the ecard by tapping on the card link in the email notification that you have received.
    TOP
  13. How can I send the same ecard to another recipient?
    To send the same ecard to another recipient you can tap on the button "Send this card to someone else" and you will be redirected to the card sending page where you need to enter the sender details, recipient details, personalized message, select the date of delivery and tap on the "Send Ecard" button. That's it.
    TOP
  14. Till how many days can I view my received ecard?
    We store ecards on our servers for a period of 30 days only.
    After that, they are moved offline to free up space for new cards.
    TOP
Receiving
  1. How do I view the ecard received on my mobile?
    To view the ecard that you have received, just tap on the card link in the email notification that you have received.
    TOP
  2. Why am I unable to hear the sound track/music with my ecard?
    We would suggest you to check your audio settings for media volume not muted.
    Also note that for Animated/ Postcards music will not get played.
    TOP
  3. Why am I not able to see the complete message of the ecard received on my mobile device?
    In the handheld device there is a limitation of characters in displaying the entire text. However, you can view the entire ecard message on your desktop/ laptop.
    TOP
  4. How do I send a Thank you ecard after I receive an ecard from my friend?
    In order to send a thank you card to acknowledge the ecard received, just tap on the "Send a Thank You card" button present just below the ecard and you will be redirected to bunch of Thank You cards.
    You may also type Thank You on the search box and select an ecard of your choice if you do not like to send any from the selection that was offered in the above options.
    TOP
Connect
  1. What is 123greetings Connect?
    123Greetings Connect is a service which will improve your card sending experience at 123greetings.com. It comes with the following features:
    1. Address Book- Add your contacts and use it while card sending. Store and access unlimited number of contacts inside address book allowing you to send ecards at the click of a button.
    2. Get birthday reminders/ anniversary reminders in advance.
    3. Get reminded of upcoming events and holidays.
    4. Get connected with your friends and family and share activity feeds with them.
    5. Track/ edit/ delete ecards you have sent in the last 30 days.
    6. Keep track of ecards you have received in the last 30 days.
    7. Schedule a Birthday/ Anniversary cards automatically.
    Invite your friends and family to join you on 123Greetings Connect. This allows you to stay connected with your friends and family.
    123Greetings follows COPPA (Children's Online Privacy Protection Act guideline). You need to be over 13 years of age to register yourself for this service.
    TOP
  2. Why do I need to enter Date of Birth during Sign up?
    We ask for your Date of Birth so that your registered friends on 123Greetings can get reminded on time and you can get warm wishes from on your birthday. Please note that we don't share your private information with others as per our Privacy Policy.
    TOP
  3. I have lost my password. What can I do?
    Retrieve your lost password, by going to the login page of 123Greetings Connect, Click on the "Forgot Password" link, provide the email address you have registered with 123Greetings Connect and a mail will be sent to you with instructions on how to reset your password.
    In case you do not receive the email please check your Bulk / Spam mail folder. It is possible that this mail might go to your Bulk/ Spam folder due to various online filter setting.
    A simple way to address this situation would be adding "ecards@123greetings.com" to your Address Book or list of contacts to ensure that our email reaches your inbox or adding this email to your email whitelist.
    TOP
  4. Which special characters are allowed in my Profile Name?
    Profile Name field will not accept any special characters other than dot(.), underscore(_) and hyphen(-).
    TOP
  5. How can I upload image/ photo for my Profile?
    You can upload your image by following these instructions:
    Login to 123Greetings Connect
    Go to 'Account Settings' menu.
    Click on "Change image" link present below the profile image box.
    Click on "Browse" button and select the image you want to be displayed and click on "Upload" button.
    That's it! You are done.
    Note: You can upload images with .gif, .jpg, .png, .bmp format/ extensions only and the maximum size for the image should not exceed 500 kb. Also, this image is used across the entire 123Greetings network and is visible to the public. We recommend that you upload images which are shareable by others and don't promote hatred or obscenity.
    TOP
  6. Whom should I contact if I face a problem with 123Greetings Connect?
    123greetings.com has designed its systems to ensure that users get their queries answered through our FAQ section. It has a wealth of information, and you should be able to find a solution to your problem with very little effort.
    If you don't find an answer to your question in the FAQ section, you can get in touch with our support team by using our online Contact Us form.
    TOP
  7. I haven't received any email to verify my account. What should I do?
    In case you do not receive the email please check your Bulk/ Spam mail folder. It is possible that owing to various online filter settings this mail might go to your Bulk/ Spam mail folder.
    A simple way to address this situation is to add "ecards@123greetings.com" to your Address Book or list of contacts.
    If you have lost the verification mail then you can resend it yourself by following these instructions:
    Login to 123Greetings Connect.
    Under "Address Book" or "Account Settings" menu you will find a message with a Resend Verification Email link.
    Tap on the "Resend Verification email" link and a verification mail will be sent to you instantly.
    Tap on the link provided in the mail and your account will be verified in our system.
    TOP
  8. How do I change my password?
    Login to 123Greetings Connect.
    Go to 'Account Settings' menu.
    In the "Password Settings" block enter your old password.
    Now enter your new password.
    Confirm the new password by retyping the same again.
    Click on "Update" button and your password will be changed.
    TOP
  9. When/ Why should I use a secondary email address?
    You may opt for adding secondary email address to your 123Greetings Connect account for following reasons:
    If you have changed your existing email address.
    If you wish to use a different email address than the one you are currently using.
    TOP
  10. How do I link a secondary email address to my 123Greetings Connect account?
    You can link a secondary email address to your 123Greetings Connect account by following these instructions:
    Login to 123Greetings Connect.
    Go to 'Account Settings' menu.
    Make sure your account is verified with our system, incase not verified then verify the account to proceed for next step.
    Enter the secondary email address in "New Email Address" field present in "Email Settings" section.
    Enter your current password and click on 'Add' button.
    You will receive an email from 123Greetings.com in newly added email address to confirm your new email address as secondary email address.
    Once the new email address is verified, select this as your Primary email address, upon which you can login/ receive Birthday, Event reminders/ use address book / edit/delete/ track your ecards with the new email address.
    Points to be noted:
    Only registered and verified user of 123Greetings Connect can make use of this feature.
    You can only link one email address.
    You cannot create a separate account with your secondary email address.
    TOP
  11. How do I remove the secondary email address from my 123Greetings Connect account?
    If you wish to remove the secondary email address from your 123Greetings Connect account, you can do so by following these instructions:
    Login to 123Greetings Connect.
    Go to 'Account Settings' menu.
    Select the secondary email address and click on the '(Remove)' link and click on 'Update' button.
    Once secondary email address is removed from your 123Greetings Connect account, you will start receiving all the mails in your primary email address.
    Upon removing secondary email address from your 123Greetings Connect you can use this email address to sign up with 123Greetings Connect if you wish to do so.
    TOP
  12. How do the Track, Edit, and Delete features work?
    Through the advanced tracking system of 123Greetings Connect you can see the exact status of the ecards that you have sent in the last 30 days. You also have the ability to edit or delete ecards that are yet to be viewed by the recipients.
    To track an ecard that you have sent in last 30 days, please follow these instructions:
    Login or Sign up to 123Greetings Connect with the same email address that you used to send the ecard.
    Confirm your email address if you have not done so.
    Click on "My ecards" section and expand "Sent (Ecards Sent in the last 30 Days)" box, and you can see the exact status of the ecards that you have sent in the last 30 days.
    If you want to further drill down on the delivery status you can click on the track button
    To edit an ecard please follow these instructions:
    Login or Sign up to 123Greetings Connect with the same email address that you have used to send the ecard.
    Confirm your email address, if you have not done so.
    Click on "My ecards" section and expand "Sent (Ecards Sent in the last 30 Days)" box.
    Click on the edit button
    Edit the desired fields and click on the "Save & Send Ecard" button and your ecard will be delivered with all the changes you have made.
    To delete an ecard please follow these instructions:
    Login or Sign up to 123Greetings Connect with the same email address that you have used to send the ecard.
    Confirm your email address, if you have not done so.
    Click on "My ecards" section and expand "Sent (Ecards Sent in the last 30 Days)" box.
    Click on the delete button
    That's it.
    TOP
  13. How can I schedule Birthday/ Anniversary cards automatically?
    You may follow the below instructions to setup an auto send function.
    Login to 123Greetings Connect.
    Go to "My Reminders" menu.
    From "Schedule Birthday/ Anniversary Cards Automatically" block, select the check box for "Send cards on my behalf to my friends on their: birthday". A popup with 3 most popular birthday cards will be shown to you if you select Birthday (You may also select ecards from other categories from the dropdown provided). Select the desired card, enter your personalized message and click on "Save" button.
    Follow the same procedure as above to auto send Anniversary ecards.
    That's it.
    Your cards will be sent to your friends automatically on their birthdays and anniversaries.
    In case, you want to remove the auto card send feature, just uncheck the box.
    TOP
  14. How do I request someone to update their Birthdays/ Anniversary to my contact list?
    Login to 123Greetings Connect.
    Click on "My Reminder" tab and expand "Reminder List" box.
    Go to "Request Birthdays/ Anniversary by Email" block and follow the instructions mentioned.
    TOP
  15. How do I block/ unblock a particular email id from sending me ecards?
    You can block a particular email address from sending you ecards either from "Receiver Dashboard" or from "Settings" option.
    To block a particular email address from "Receiver Dashboard" follow these instructions:
    Login to 123Greetings Connect.
    Confirm your email address if you have not done so.
    Click on "My ecards" section and expand "Received (Ecards Received in the last 30 Days)" box. You can see all the ecards that you have received in the last 30 days.
    Locate the ecard you have received from the email address you want to block.
    Click on the Block button and you will get a popup message to confirm the blocking request.
    Upon clicking on "OK" button, the email address will be blocked from sending you ecards in the future. That's it.
    To block a particular email address, from "Settings" option follow these instructions:
    Click on the "Add To Blocked List" link present in "Privacy Settings" box.
    Enter the email address from which you do not want to receive ecards and click on the "Add" button.
    That's it! You are done. You will no longer receive any ecard from the email address.
    If you want to continue receiving ecards from a blocked email address, you can unblock the same by clicking on the "Add to Block List" link and then clicking on the delete button present beside the email address.
    This will unblock the email address from sending you ecards.
    Note: Blocking/ Unblocking process may take upto 24 hours to be effective.
    TOP
Edit/ Delete/ Track
  1. How can I edit or delete an ecard to be sent today?
    Through the advanced tracking system of 123Greetings Connect you can see the exact status of the ecards that you have sent in the last 30 days. You also have the ability to edit or delete ecards that have not been viewed yet by the recipients.
    To edit an ecard please follow these instructions:
    Login or Sign up to 123Greetings Connect with the same email address that you have used to send the ecard.
    Confirm your email address, if you have not done so.
    Click on "My ecards" section and expand "Sent (Ecards Sent in the last 30 Days)" box.
    Click on the edit button
    Edit the desired fields and click on the "Save & Send Ecard" button and your ecard will be delivered with all the changes you have made.
    Note: You can edit Receiver Name, Receiver email, Receiver Message, Delivery Date, of an ecard.
    To delete an ecard please follow these instructions:
    Login or Sign up to 123Greetings Connect with the same email address that you have used to send the ecard.
    Click on "My ecards" section and expand "Sent (Ecards Sent in the last 30 Days)" box.
    Click on the delete button
    That's it.
    TOP
  2. How can I edit an ecard that I've sent?
    Through the advanced tracking system of 123Greetings Connect you can edit Receiver Name, Receiver email address, Receiver Message, Delivery Date of an ecard if the card has not been viewed yet by the recipients.
    To edit an ecard please follow these instructions:
    Login or Sign up to 123Greetings Connect with the same email address that you have used to send the ecard.
    Confirm your email address, if you have not done so.
    Click on "My ecards" section and expand "Sent (Ecards Sent in the last 30 Days)" box.
    Click on the edit button
    Edit the desired fields and click on the "Save & Send Ecard" button and your ecard will be delivered with all the changes you have made.
    TOP
  3. How can I track my ecard or check whether the ecard has been delivered or not?
    Through the advanced tracking system of 123Greetings Connect you can see the exact status of the ecards that you have sent in the last 30 days.
    To track an ecard please follow these instructions:
    Login or Sign up to 123Greetings Connect with the same email address that you have used to send the ecard.
    Confirm your email address, if you have not done so.
    Click on "My ecards" section and expand "Sent (Ecards Sent in the last 30 Days)" box, and you can see the exact status of the ecards that you have sent in the last 30 days.
    If you want to further drill down on the delivery status you can click on the track button
    TOP
  4. How can I cancel or delete an ecard that I have sent?
    Through the advanced tracking system 123Greetings Connect you can see the exact status of the ecards that you have sent in the last 30 days. You also have the ability to delete or cancel the ecards that have not been viewed yet by the recipients.
    To delete an ecard please follow these instructions:
    Login or Sign up to 123Greetings Connect the same email address that you used to send the ecard.
    Confirm your email address, if you have not done so.
    Click on "My ecards" section and expand "Sent (Ecards Sent in the last 30 Days)" box.
    Click on the delete button
    TOP
  5. Can I send an email reminder to someone who has not viewed my ecard?
    Yes, you can send an email reminder to the recipient to view your ecard. To send an email reminder, follow these steps:
    Login in to 123Greetings Connect from the login option in the menu present in the top right hand corner.
    Click on "My ecards" section and expand "Sent (Ecards Sent in the last 30 Days)" box.
    You will find a "Send Reminder" button for ecards that have not been viewed by the recipient.
    To send an email reminder, click on the "Send Reminder" button once. You can send the reminder only once a day.
    Note: If you are not a Connect user Sign up with Connect, activate your account and follow the steps above.
    TOP
  6. What is receiver dashboard?
    Through the advanced tracking system of 123Greetings Connect you can check all the ecards received by you in the last 30 days.
    To view all the ecards received in last 30 days please follow these instructions:
    Login in to 123Greetings Connect from the login option in the menu present in the top right hand corner.
    Click on "My ecards" section and expand "Received (Ecards Received in the last 30 Days)" box. You can see all the ecards that you have received in the last 30 days.
    TOP
  7. Can I delete an ecard that I have received from Receiver dashboard?
    No. We do not have an option to delete an ecard which you have received from Receiver dashboard. However, the ecards will be auto deleted from the dashboard after 30 days.
    TOP
Birthday Reminder
  1. What is Birthday Reminder? Is it free?
    Birthday Reminder service allows you to receive alerts in your inbox when your contact’s birthday is coming up. Once you receive an alert in your email, you can easily schedule the delivery of an ecard so that you never forget to wish your contact. Also, in the My Reminders section you can see the list of upcoming birthdays.
    It is free just like our service.
    TOP
  2. How can I get Birthday Reminders of my contacts?
    You can get Birthday Reminders of your contacts by following these instructions:
    Login to 123Greetings Connect.
    Click on "Address Book" tab and click on the "Edit" link present beside the contact whose birthday you would like to update.
    Enter/Update the "Date of Birth" field and click on "Save" button.
    You can also enter/ update the "DOB" field from "My Reminders" Page.
    However, if your contact is already registered in 123Greetings Connect, you will not be able to edit his/ her Date of Birth.
    Note: Please make sure that in "Settings" page you have selected the "Yes" option for "Send me an email reminder for my contact's birthday" present in "Birthday Reminder Settings" box. By default, the option is set to "Yes.
    TOP
  3. How do I change my Birthday Reminder settings?
    You can change your Birthday Reminder settings by following these instructions:
    Login to 123Greetings Connect.
    Click on the "Settings" tab on the menu and go to "Birthday Reminder Settings" block. You can opt in or opt out of the reminders. Also, you can select the number of days in advance you want to get reminded of your contacts' birthdays.
    TOP
  4. How far in advance can I get reminders for the upcoming birthdays?
    You will get reminders for upcoming birthdays for a maximum of 14 days in advance and a minimum of 1 day in advance. You also have the option to get a reminder on the date of the birthday.
    However, by default, we will send you the reminder 7 days in advance and also on the date of the birthday.
    You can change your Birthday Reminder Settings as per your convenience.
    TOP
  5. Why am I not receiving Birthday Reminders?
    You might not receive Birthday Reminders for any of the following reasons:
    1. The birthdays of your contacts are not set. You can easily set the birthdays by going to your Address Book, clicking on the "Edit" link of your contact, and updating the "Date of Birth" field. Please note that if your contact is already registered in 123Greetings Connect, you will not be able to edit his/ her Date of Birth.
    2. In the "Birthday Reminder Settings" box, if you have selected "No" for "Send me an email reminder for my contact's birthday".
    3. Owing to various online filter settings Birthday Reminder emails might go to your bulk/ spam mail folder. A simple way to address this situation is to add "ecards@123greetings.com" to your Address Book or list of contacts.
    TOP
  6. How can I stop receiving Birthday Reminders?
    If you don't want to receive Birthday Reminders please follow these instructions:
    Login to 123Greetings Connect.
    Click on the "Settings" tab on the menu.
    In "Birthday Reminder Settings" box you can find an option "Send me an email reminder for my contact's birthday:"
    Select the "No" option and click on the "Update" button. That's it! We won’t send any further Birthday Reminders to you.
    TOP
  7. At what time of the day will I receive Birthday Reminders?
    You will get Birthday Reminders at around 12:00 am of the geographical location of the place from where you signed up.
    Note: If you change the settings of your Birthday Reminders, the changes will take place in about 30 minutes.
    TOP
  8. Can I schedule a birthday ecard for a contact whose birthday is coming up?
    Yes. You can schedule a birthday ecard for a contact by following these instructions:
    Login to 123Greetings Connect.
    Click on "My Reminders" tab where you can see all the upcoming birthdays within the next 60 days.
    Click on "Wish Now" button present beside the contact's name. This will take you to our birthday section of ecards.
    Choose your favorite ecard, add your personal message and delivery date.
    Click on "Send ecard" button.
    That's it! Your ecard will be stored in our servers and will be delivered to the recipient on the scheduled delivery date.
    TOP
  9. I entered a wrong Date of Birth for a contact. How do I edit it?
    You can edit the Date of Birth of an unregistered contact by following these instructions:
    Login to 123Greetings Connect.
    Click on "Address Book" tab.
    Expand the link for the option "All Contact".
    Click on the "Edit" link located beside the contact you wish to edit.
    Enter the correct Date of Birth and click on the "Save" button.
    You can also enter/ update the "DOB" field from "My Reminders" Page.
    Note: If your contact is already registered with 123Greetings Connect then you cannot edit his/ her Date of Birth.
    TOP
  10. Can I receive Birthday Reminders in an email address other than my registered email address?
    Yes. You can receive Birthday reminders in an email address other than your registered email address if you link your secondary email address with your 123Greetings Connect account.
    TOP
  11. How can I get Birthday Reminders in advance and also on the day?
    You can get a Birthday Reminders in advance and also on the day by following these instructions:
    Login to 123Greetings Connect.
    Go to settings page or "My Reminders" tab and you can find a "Birthday Reminder Settings" box.
    Select the desired number of days in advance you would like to get reminded about your contacts birthday.
    Check the "Remind me also on the day" option.
    Click on "Update" button.
    Note: By default you will get a reminder 7 days in advance and also on the date of the birthday.
    TOP
Anniversary Reminder
  1. What is Anniversary Reminder? Is it free?
    Anniversary Reminder service allows you to receive alerts in your inbox when your contact’s anniversary is coming up. Once you receive an alert in your email, you can easily schedule the delivery of an ecard so that you never forget to wish your contact. Also, in the My Reminders section you can see the list of upcoming anniversaries.
    It is free just like our service.
    TOP
  2. How can I get Anniversary Reminders of my contacts?
    You can get Anniversary Reminders of your contacts by following these instructions:
    Login to 123Greetings Connect.
    Click on "Address Book" tab and click on the "Edit" link present beside the contact whose anniversary you would like to update.
    Enter/ Update the "Date of Anniversary" field and click on "Save" button.
    You can also enter/ update the "Date of Anniversary" field from "My Reminders" Page.
    However, if your contact is already registered in 123Greetings Connect, you will not be able to edit his/ her Date of Anniversary.
    Note: Please make sure that in "Settings" page you have selected the "Yes" option for "Send me an email reminder for my contact's anniversary" present in "Anniversary Reminder Settings" box. By default the option is set to "Yes".
    TOP
  3. How do I change my Anniversary Reminder settings?
    You can change your Anniversary Reminder settings by following these instructions:
    Login to 123Greetings Connect.
    Click on "Settings" tab on the menu.
    Go to "Anniversary Reminder Settings" box. You can opt in or opt out of the reminders. Also, you can select the number of days in advance you want to get reminded of your contacts' anniversaries.
    TOP
  4. How far in advance can I get reminders for the upcoming anniversaries?
    You will get reminders for upcoming anniversaries for a maximum of 14 days in advance and a minimum of 1 day in advance or on the same day. You also have the option to get a reminder on the date of the anniversary.
    However, by default, we will send you the reminder 7 days in advance and also on the date of the anniversary.
    You can change your Anniversary Reminder Settings, as per your convenience.
    TOP
  5. Why am I not receiving Anniversary Reminders?
    You might not receive Anniversary Reminders for any of the following reasons:
    1. The Anniversary of your contacts are not set. You can easily set the Anniversary by going to your Address Book, clicking on the "Edit" link of your contact, and updating the "Date of Anniversary" field. Please note that if your contact is already registered in123Greetings Connect, you will not be able to edit his/ her Date of Anniversary.
    2. In the "Anniversary Reminder Settings" box, if you have selected "No" for "Send me an email reminder for my contact's anniversary".
    3. Owing to various online filter settings Anniversary Reminder emails might go to your bulk/ spam mail folder. A simple way to address this situation is to add "ecards@123greetings.com" to your Address Book or list of contacts.
    TOP
  6. How can I stop receiving Anniversary Reminders?
    If you don't want to receive Anniversary Reminders please follow these instructions:
    Login to 123Greetings Connect.
    Click on "Settings" tab on the menu.
    In "Anniversary Reminder Settings" box you can find an option "Send me an email reminder for my contact's Anniversary:"
    Select the "No" option and click on the "Update" button. That's it! We won't send any further Anniversary Reminders to you.
    TOP
  7. Can I schedule an anniversary ecard for a contact whose anniversary is coming up?
    Yes. You can schedule an anniversary ecard for a contact by following these instructions:
    Login to 123Greetings Connect.
    Click on "My Reminders" page where you can see all the upcoming anniversaries within the next 60 days.
    Click on "Wish Now" link present beside the contact's name. This will take you to our anniversary section of ecards.
    Choose the desired ecard, add your personal message and delivery date.
    Click on "Send ecard". button.
    That's it! Your ecard will be stored in our servers and will be delivered to the recipient on the scheduled delivery date.
    TOP
  8. I entered a wrong Anniversary Date for a contact. How do I edit it?
    You can edit the Date of Anniversary of an unregistered contact by following these instructions:
    Login to 123Greetings Connect.
    Click on "Address Book" tab.
    Expand the link for the option "All Contacts".
    Click on the "Edit" link located beside the contact you wish to edit.
    Enter the correct Date of Anniversary and click on the "Save" button.
    You can also enter/ update the "Date of Anniversary" field from "My Reminders" tab.
    Note: If your contact is already registered with 123Greetings Connect then you cannot edit his/ her Date of Anniversary.
    TOP
Event Reminder
  1. What is Event Reminder? Is it free?
    An Event is a holiday, festival, or a significant occasion that is celebrated or observed by a group of people. For example, an event can be New Year, Christmas, Ramadan or Friendship Day. More than 400 such events are listed on 123greetings.com.
    Event Reminder service allows you to receive alerts in your inbox whenever any of your selected event is coming up. Once you receive an alert in your email, you can easily schedule the delivery of an ecard so that you don’t forget to wish your contact.
    You can select the events for which you would like to be reminded from the "Events" tab in 123Greetings Connect.
    Expand the link for the option "All Contacts".
    It is free just like all our other services.
    TOP
  2. How do I start getting Event Reminders?
    You can start getting Event Reminders by following these instructions:
    Login to 123Greetings Connect.
    Click on "Events" tab.
    Select the Event Category from "Step 1: Select Event Categories" Box.
    Select the desired Events from "Step 2: Select Events" box.
    Click on "Save The Selected Events To My Events" button.
    The selected events will then be displayed in the “My Events” box. You will get notifications only for the events listed in the "My Events" box.
    That's it. You are done!
    Note: Please make sure that in "Settings" page you have selected the "Yes" option for "Send me an email reminder for Upcoming Events" present in "Event Reminder Settings" box. By default, the option is set to "Yes".
    TOP
  3. How do I remove an event from My Events?
    You can remove an event from My Events list by following these instructions:
    Login to 123Greetings Connect.
    Click on "Events" tab.
    Click on the delete button present beside the event name in "My Events" box.
    That's it. You are done! You will no longer receive reminders for the event you have deleted.
    Note: You can click on the "Remove All Events" link at the bottom of the “My Events” box to delete all your events.
    TOP
  4. What are Event Categories mentioned in Step 1?
    Currently there are more than 400 events listed at 123greetings.com. These events are grouped into categories.
    Selecting an Event Category helps you to narrow down the events for which you would like to be reminded. For example, when you select 'Major US Events' in Event Categories, you can select events such as "Father's Day", "Mother's Day", etc
    Note: By default, "Major US Events" is selected. If you change the Event Categories, and revisit the page, the previously selected Event Categories will remain saved.
    TOP
  5. How can I send an ecard for an event to my contacts in advance?
    You can schedule an ecard for an event to your contact by following these instructions:
    Login to 123Greetings Connect.
    Click on "Events" tab.
    Click on the desired event name listed in "My Event" box
    You will then be taken to the event category page with all the available cards for that category.
    Choose your favorite ecard; add your personal message and delivery date.
    Select the contacts from your Address Book.
    Click on the "Send ecard" button.
    That's it. Your ecard will be delivered to the recipient on the scheduled delivery date.
    TOP
  6. How far in advance can I get reminders for Events?
    You can get reminders for Events for a maximum of 14 days in advance and a minimum of 1 day in advance. You also have the option to get a reminder on the date of the event.
    However, by default, we will send you the reminder 7 days in advance and also on the date of the event.
    TdOP
  7. Why am I not receiving Event Reminders?
    You might not receive Event Reminders for any of the following reasons:
    1. You have not selected the Events for which you would like to get reminded. You can easily select the Events by going to the "Events" tab and following the instructions given on that page.
    2. In the "Settings" page inside the "Event Reminder Settings" box you have selected "No" for "Send me an email reminder for Upcoming Events".
    3. Owing to various online filter settings Event Reminder emails might go to your bulk/ spam mail folder. A simple way to address this situation is to add "ecards@123greetings.com" to your Address Book or list of contacts.
    TdOP
  8. How can I stop receiving Event Reminders?
    If you don't want to receive Event Reminders please follow these instructions:
    Login to 123Greetings Connect.
    Click on the "Settings" tab on the menu.
    In the "Event Reminder Settings" box you will find an option "Send me an email reminder for Upcoming Events".
    Select the "No" option and click on the "Update" button. That's it! You will no longer get reminders for events.
    TOP
  9. How do I change my Event Reminder settings?
    You can change your Event Reminder settings by following these instructions:
    Login to 123Greetings Connect.
    Click on the "Settings" tab on the menu and go to "Event Reminder Settings" block. You can opt in or opt out of the reminders. Also, you can select the number of days in advance you want to get reminded of an Event.
    TOP
Follow Artist
  1. What is "Follow Artist" functionality in Connect? How does it work?
    Follow Artist is a feature in 123Greetings Connect which allows you to follow your favorite artists and get notifications whenever they upload new ecards on our website.
    You can follow your favorite artist by following these instructions:
    Login or Sign up to 123Greetings Connect.
    Confirm your email address if you have not done so.
    Click on "Artists" tab expand "Artist you may like to follow" link.
    Click on the "Follow" button to follow your favorite artist.
    That's it!
    Start following your favorite artists now to stay updated.
    TOP
  2. How can I stop following an Artist?
    You can stop following artists at any point of time by following these instructions:
    Login to 123Greetings Connect.
    Click on "Unfollow" link present beside the artist from "Artist you are following" box.
    You will no longer receive updates for the artist you have unfollowed.
    TOP
  3. What are weekly updates of the artists whom I follow? How do I stop receiving them?
    Connect users can follow their favorite artists. By doing so, they receive weekly updates of the ecards that have been uploaded by the artists whom they follow. This allows users to see and send the latest cards of their favorite artists.
    However, if you don't want to receive weekly updates for the artists you are following, then please follow these instructions:
    Login to 123Greetings Connect.
    Click on the "Settings" option present in top right hand corner of the page.
    In "Follow Artist Settings" box you can find an option "Send me weekly updates of the artists I follow:"
    Select the "No" option and click on the "Update" button. That's it! You won't receive any further weekly updates of the artists from 123Greetings.com.
    TOP
Photo Card
  1. What is Photo card?
    Photo card is a feature from 123Greetings.com which facilitates you to upload your favorite photos from your system or from your hand held device and send them as ecards.
    TOP
  2. How does Photo card work?
    You may send a Photo card either by uploading a photo from your system from your hand held device and send them as ecards.
    To send a Photo card by uploading a photo from your system, follow these instructions:
    1. Go to "Photo Card" section from the menu present in the top right hand corner of your screen.
    2. Click on the "Upload Photo" button, and select the photo from the list of photos appearing in the dialog box.
    3. Enter Sender name, Sender email address, Recipient name, Recipient email address, personalized message (optional), select the date you would like us to deliver the ecard and click on "Send Ecard" button.
    That's it! Your Photo card will be delivered as scheduled.
    TOP
  3. What are the supported file formats and file size for photo that can be sent as Photo card?
    The supported file formats are JPG, JPEG, PNG, GIF.
    The maximum photo size is 5 MB.
    TOP
  4. Apart from me or the recipient, who else can access the photo which I upload?
    Photo card provides you with an interface to upload photo and send as ecard. Photos you have uploaded are kept in our highly secure servers which can only be accessed by you or by the Photo card recipient.
    TOP
Address Book
  1. What is the 123Greetings Address Book? How Does it work?
    123Greetings Address Book is a feature that collects and remembers the names and email addresses of all the people you send an ecard to, so that you can send them an ecard in the future again at the click of a button, rather than spending time remembering and re-typing their email addresses.
    The new 123Greetings Address Book allows you to add contacts manually or import them from various sources.
    TOP
  2. Do I have to pay for my Address Book?
    No, 123Greetings Address Book is free just like our service.
    So, add as many contacts as you want and send as many ecards to them as much as you want by using the Address Book conveniently.
    TOP
  3. How do I add contacts to my Address Book?
    You can add contacts to your Address book by
    Log in to 123Greetings Connect from the login option in the menu present in the top right hand corner.
    Go to "Address Book" from the menu where you will see "Add a Friend" tab. Click on the same.
    Simply, enter the details of the contacts and click on "Save" button.
    You can import contacts from other websites like Gmail, Yahoo, Hotmail and Rediff and store them on 123Greetings for using them while sending cards to your near and dear ones.
    To find out how to import, tap here.
    TOP
  4. Which Special characters are allowed in my contact's name?
    Contact name field will not accept any special characters other than dot(.), underscore(_), '(Single Quote) and hyphen(-).
    TOP
  5. How do I edit or delete contact information in my address Book?
    Log in to 123Greetings Connect from the login option in the menu present in the top right hand corner.
    Click on Address Book section.
    You may edit the contact from "All Contacts" tab.
    Click on the edit link located beside the contact you wish to edit.
    Note: You can edit only unregistered user's contact details.
    Click on save button once information has been edited.
    You may delete the contact from either "Friend List" or from "All Contacts" tab.
    To delete a contact please click on the delete button located beside the contact you wish to delete.
    TOP
  6. How do I use my Connect Address Book while sending an ecard?
    Log in to 123Greetings Connect from the login option in the menu present in the top right hand corner.
    Just select ecard of your choice, add your personal message, and tap on "Import Contacts". You will see all the contacts present in your 123greetings Connect Address Book. For sending cards you can also import contacts from other websites like Gmail, Yahoo, Hotmail and Rediff from the domain shown at the top of the screen. Select the desired contacts and click on "Done" button.
    Then personalize your ecard and tap on the "Send Ecard" button to send your ecard and we'll deliver it for you.
    TOP
  7. How do I import contacts from Yahoo! Mail, Gmail, Hotmail etc?
    Login to 123Greetings Connect from the login option in the menu present in the top right hand corner.
    Go to "Address Book" from the menu where you will see "Add a Friend" tab. Click on the same.
    You will see "Import Contact" section right at the bottom of the screen with Gmail, Yahoo, Hotmail and Rediff icon.
    Tap on the desired icon shown, enter your email address and password and click on "Sign In" button.
    After your credentials are approved, select the desired contacts and click on "Done" button.
    That's it! You are done. All selected contacts will be imported to your Address Book.
    TOP
  8. Is it safe and secure to import and store contacts in my Address Book?
    Yes. It is totally safe and secure. We respect your privacy and don’t share your information with other parties. Also, the credentials you use to login to email service providers are not stored by us. If you have more questions, please read our Privacy Policy.
    TOP
Others
  1. Why can't I see the desktop version of the website on my mobile?
    You will be redirected to m.123greetings.com upon typing 123greetings.com on your mobile device. If you want to view/ use the full version, just tap on the "Full Website" link present at the bottom of the page.
    TOP
  2. How do I see the full website on my mobile?
    To use the full version, just tap on the "Full Website" link present at the bottom of the page.
    TOP
  3. When I type www.123greetings.com on my mobile device, why does the site not redirect to the mobile site?
    The site does not as the cookies in your mobile might have been set to www.123greetings.com. Please clear the browser cookies and retry or just type m.123greetings.com to go to the mobile website.
    TOP
  4. How do I bookmark the mobile website?
    Just tap on the "Bookmark" icon that gets displayed at the bottom of your screen to bookmark the site.
    TOP
  5. How do I send an unanswered query in the FAQ to 123Greetings?
    If you have any query or questions which are unanswered, the best way to reach us is to use our online contact form.
    TOP
  6. How do I send a suggestion/ feedback to 123Greetings?
    If you have any suggestion or feedback, the best way to reach us is to use our online contact form.
    TOP
  7. What is DND (Do not Disturb) feature? How do I opt out of receiving ecards/ emails from 123Greetings.com?
    DND (Do not Disturb) is a feature of 123Greetings Connect which enables you to opt out of receiving any ecards/emails from 123Greetings.com.
    To stop receiving ecards/ emails from 123Greetings.com please follow these instructions:
    Login or Sign up to 123Greetings Connect.
    Verify your email address if you have not done so.
    Go to 'Account Settings' menu and click on "Privacy Settings" block where you see following options.
    Do Not Disturb: Upon opting this you will not receive any ecards/mail notifications/reminders etc. from 123greetings.com except our newsletters/promotional emails.
    No Newsletter/ Promotional Offers: Upon opting this you will stop receiving Newsletters/Promotional emails from 123Greetings.com except ecards.
    Block/ Unblock User: If you want to block a particular email address from sending you an ecard then click on "Add to Block List" button and enter the email address which you want to block and click on "Add" Button. You will no longer receive an ecards from this email address.
    Click on "Save" button to save the changes.
    In case if you want to receive ecards from any of these email addresses, you can unblock them by clicking on the "Add to Block List" link and then clicking on the delete button present beside the email address.
    This will unblock the email address from sending you ecards.
    Note: Blocking / Unblocking process may take 24 hours to be effective.
    TOP