Profile
HELP Sending
  1. Does it cost me anything to use 123greetings mobile site?
  2. How to choose an ecard?
  3. How do I see upcoming occasions/ events on the mobile?
  4. How do I personalize the ecard?
  5. How do I send an ecard from my mobile device?
  6. Why is there a date difference in the date selection box?
  7. Can I select the country of delivery for an ecard which I want to send?
  8. Why am I not able to use other advanced features like EDIT/DELETE/ TRACK on my mobile device?
  9. How do I know that my card has been sent successfully?
  10. Why have I not received the email confirmation saying my card is sent?
  11. How do I know that the card I sent has been viewed?
  12. Why have I not received the email confirmation saying the card I sent was viewed?
  13. How do I view the ecard which I have sent?
  14. How can I send the same ecard to another recipient?
  15. After I receive my ecard, for how many days can I view it?
Receiving
  1. How do I view the ecard received on my mobile?
  2. Why am I not able to play most of the ecards in my mobile device?
  3. Why can't I hear the audio in my mobile device?
  4. Why am I not able to see the complete message of the ecard received on my mobile device?
  5. How do I send a Thank you ecard after I receive an ecard from my friend?
Connect
  1. What is 123greetings Connect?
  2. Why do I need to enter Date of Birth during Sign up?
  3. I have lost my password. What can I do?
  4. Which special characters are allowed in my Profile Name?
  5. How can I upload image/ photo for my Profile?
  6. Whom should I contact if I face a problem with 123Greetings Connect?
  7. I haven't received any email to verify my account. What should I do?
  8. How do I change my password?
  9. When/ Why should I use a secondary email address?
  10. How do I link a secondary email address to my 123Greetings Connect account?
  11. How do I remove the secondary email address from my 123Greetings Connect account?
Address Book
  1. What is the 123Greetings Address Book? How Does it work?
  2. Do I have to pay for my Address Book?
  3. How do I add contacts to my Address Book?
  4. Which Special characters are allowed in my contact's name?
  5. How do I edit or delete contact information in my address Book?
  6. How do I use my connect Address Book while sending an ecard?
  7. How do I import contacts from Yahoo! Mail, Gmail, Hotmail etc?
  8. Is it safe and secure to import and store contacts in my Address Book?
Others
  1. Why can't I see the desktop version of the website on my mobile?
  2. How do I see the full website on my mobile?
  3. When I type www.123greetings.com on my mobile device, why does the site not redirect to the mobile site?
  4. How do I bookmark the mobile website?
  5. How do I send an unanswered query in the FAQ to 123Greetings?
  6. How do I send a suggestion/ feedback to 123Greetings?
  7. What is DND (Do not Disturb) feature? How do I opt out of receiving ecards/ emails from 123Greetings.com?
Sending
  1. Does it cost me anything to use 123greetings mobile site?
    No. All the ecards at m.123greetings.com are absolutely free and we do not charge anything from our users who use our services to send/ receive ecards.
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  2. How to choose an ecard?
    Start at m.123greetings.com
    Browse from amongst the different categories available.
    OR simply search for an ecard by typing in a keyword in the search box.
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  3. How do I see upcoming occasions/ events on the mobile?
    All the upcoming events are listed in "Popular Now" section in the homepage. Just tap on the "Popular Now" section and you can see all the upcoming events or Search for the event.
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  4. How do I personalize the ecard?
    Fill out your id and then the email address.
    Type out your personal message.
    Fill out the id and then the email address of the person you are sending the ecard to.
    Select the date you would like to send the ecard. Thats it.
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  5. How do I send an ecard from my mobile device?
    m.123greetings.com makes it quick & easy for you to send an ecard in just 3 easy steps.
    Just select ecard of your choice, add your personal message with the sending information. Once you personalize your ecard just tap on the "Send Ecard" button to send your ecard and we'll deliver it for you.
    You can schedule 123Greetings ecards to be sent immediately or up to 60 days in advance. Additionally, you can send one ecard to as many as 10 receivers at a time.
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  6. Why there is a date difference in the date selection box?
    Sometimes you may see a date difference of 1 day ahead or 1day behind in our date selection box as we follow PST timings.
    If you choose an ecard to be sent at a later date, you will be provided with an option to select the receiver country. The ecard will be delivered as per the selected country timezone.
    However, if you don't select a country, then the ecard is sent based on PST time.
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  7. Can I select the country of delivery for an ecard which I want to send?
    Yes. If you choose an ecard to be sent at a later date, you will be provided with an option to select the receiver country. The ecard will be delivered as per the selected country timezone.
    However, if you don't select a country, then the ecard is sent based on PST time.
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  8. Why am I not able to use other advanced features like EDIT/ DELETE/ TRACK on my mobile device?
    The advanced features like Birthday and Event Reminders, edit/ delete/ track feature is not yet incorporated in m.123greetings.com (Mobile version).
    However, to view the same, just tap on the "Full Website" link at the bottom of the page and check these features.
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  9. How do I know that my card has been sent successfully?
    Upon successful creation or sending you will be shown a message saying the ecard has been sent/ stored successfully.
    You will also receive an email notification confirming the card creation/ card delivery.
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  10. Why I have not received the email confirmation saying my card is sent?
    An email notification is sent to you the moment you create an ecard (even if it is scheduled for a post dated delivery).
    Our research shows that the most common reason for you not getting the confirmation email is due to a typo error in your email address.
    Unfortunately, we cannot allow you to change the sender's email address due to security reasons.
    If the email address was correct, then there is a possibility that the email we sent to you did not reach your email inbox or got filtered into your bulk/ spam folder. You can check in the Bulk mail folder and Junk/ Trash folder.
    A simple way to address this situation would be to add "ecards@123greetings.com" to your whitelist to ensure that the ecard email reaches your inbox when the next reminder email goes out.
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  11. How do I know that the card I sent has been viewed?
    When you send an ecard through 123greetings.com, you have the option of getting notified when the receiver views the ecard.
    This option is by default set to yes so that you know when the ecard is viewed.
    When the receiver views the ecard, 123greetings.com will send you an email confirming the same.
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  12. Why I have not received the email confirmation saying the card I sent was viewed?
    When you send an ecard through 123Greetings.com, you have the option of getting notified when the receiver views the ecard.
    This option by default is set to yes so that you know when the ecard is viewed.
    If you have not received the view confirmation email, then
    A. You unchecked the option 'Let me know when the receiver views this ecard' while sending the ecard.
    B. There is a typo in your own email address preventing the email from reaching you.
    C. The ecard has not been viewed yet.
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  13. How do I view the ecard which I have sent?
    Upon successful creation or sending you will be shown a message saying the ecard has been sent/ stored successfully. You may tap on the button "View My Card" to view the ecard that you have sent.
    You may also view the ecard by tapping on the card link in the email notification that you have received.
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  14. How can I send the same ecard to another recipient?
    To send the same ecard to another recipient you can tap on the button "Send this card to someone else" and you will be redirected to the card sending page where you need to enter the sender details, recipient details, personalized message, select the date of delivery and tap on the "Send Ecard" button. That's it.
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  15. Till how many days can I view my received ecard?
    We store ecards on our servers for a period of 30 days only.
    After that, they are moved offline to free up space for new cards.
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Receiving
  1. How do I view the ecard received on my mobile?
    To view the ecard that you have received, just tap on the card link in the email notification that you have received.
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  2. Why am I not able to play most of the ecards in my mobile device?
    Since most of the mobile devices do not support flash components, you are able to see only static image of the ecard on your mobile device.
    If you view the same ecard on your desktop/ laptop you will be able to view entire animated ecard.
    However, we are currently working on making this feature fully compatible on all the mobile devices and will be available shortly.
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  3. Why can't I hear the audio in my mobile device?
    Since most of the mobile devices do not support flash components, you are able to see only static image of the ecard on your mobile device without any music along with it.
    If you view the same ecard on your desktop/ laptop you will be able to view the entire animated ecard along with music.
    However, we are currently working on making this feature fully compatible on all the mobile devices and will be available shortly.
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  4. Why am I not able to see the complete message of the ecard received on my mobile device?
    In the handheld device there is a limitation of characters in displaying the entire text. However, you can view the entire ecard message on your desktop/ laptop.
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  5. How do I send a Thank you ecard after I receive an ecard from my friend?
    In order to send a thank you card to acknowledge the ecard received, just tap on the "Send a Thank You card" button present just below the ecard and you will be redirected to bunch of Thank You cards.
    You may also type Thank You on the search box and select an ecard of your choice if you do not like to send any from the selection that was offered in the above options.
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Connect
  1. What is 123greetings Connect?
    123Greetings Connect is a service which will improve your card sending experience at 123greetings.com. It comes with the following features:
    1. Address Book- Add your contacts and use it while card sending. Store and access unlimited number of contacts inside address book allowing you to send ecards at the click of a button.
    2. Get birthday reminders/ anniversary reminders in advance. (Coming soon on mobile website)
    3. Get reminded of upcoming events and holidays. (Coming soon on mobile website)
    4. Get connected with your friends and family and share activity feeds with them. (Coming soon on mobile website)
    5. Track/ edit/ delete ecards you have sent in the last 30 days. (Coming soon on mobile website)
    6. Keep track of ecards you have received in the last 30 days. (Coming soon on mobile website)
    7. Schedule a Birthday/ Anniversary cards automatically. (Coming soon on mobile website)
    Invite your friends and family to join you on 123Greetings Connect. This allows you to stay connected with your friends and family.
    123Greetings follows COPPA (Children's Online Privacy Protection Act guideline). You need to be over 13 years of age to register yourself for this service.
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  2. Why do I need to enter Date of Birth during Sign up?
    We ask for your Date of Birth so that your registered friends on 123Greetings can get reminded on time and you can get warm wishes from on your birthday. Please note that we don't share your private information with others as per our Privacy Policy.
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  3. I have lost my password. What can I do?
    Retrieve your lost password, by going to the login page of 123Greetings Connect, Click on the "Forgot Password" link, provide the email address you have registered with 123Greetings Connect and a mail will be sent to you with instructions on how to reset your password.
    In case you do not receive the email please check your Bulk / Spam mail folder. It is possible that this mail might go to your Bulk/ Spam folder due to various online filter setting.
    A simple way to address this situation would be adding "ecards@123greetings.com" to your Address Book or list of contacts to ensure that our email reaches your inbox or adding this email to your email whitelist.
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  4. Which special characters are allowed in my Profile Name?
    Profile Name field will not accept any special characters other than dot(.), underscore(_) and hyphen(-).
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  5. How can I upload image/ photo for my Profile?
    You can upload your image by following these instructions:
    Login to 123Greetings Connect
    Go to 'Account Settings' menu.
    Click on "Change image" link present below the profile image box.
    Click on "Browse" button and select the image you want to be displayed and click on "Upload" button.
    That's it! You are done.
    Note: You can upload images with .gif, .jpg, .png, .bmp format/ extensions only and the maximum size for the image should not exceed 500 kb. Also, this image is used across the entire 123Greetings network and is visible to the public. We recommend that you upload images which are shareable by others and don't promote hatred or obscenity.
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  6. Whom should I contact if I face a problem with 123Greetings Connect?
    123greetings.com has designed its systems to ensure that users get their queries answered through our FAQ section. It has a wealth of information, and you should be able to find a solution to your problem with very little effort.
    If you don't find an answer to your question in the FAQ section, you can get in touch with our support team by using our online Contact Us form.
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  7. I haven't received any email to verify my account. What should I do?
    In case you do not receive the email please check your Bulk/ Spam mail folder. It is possible that owing to various online filter settings this mail might go to your Bulk/ Spam mail folder.
    A simple way to address this situation is to add "ecards@123greetings.com" to your Address Book or list of contacts.
    If you have lost the verification mail then you can resend it yourself by following these instructions:
    Login to 123Greetings Connect.
    Under "Address Book" or "Account Settings" menu you will find a message with a Resend Verification Email link.
    Tap on the "Resend Verification email" link and a verification mail will be sent to you instantly.
    Tap on the link provided in the mail and your account will be verified in our system.
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  8. How do I change my password?
    Login to 123Greetings Connect.
    Go to 'Account Settings' menu.
    In the "Password Settings" block enter your old password.
    Now enter your new password.
    Confirm the new password by retyping the same again.
    Click on "Update" button and your password will be changed.
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  9. When/ Why should I use a secondary email address?
    You may opt for adding secondary email address to your 123Greetings Connect account for following reasons:
    If you have changed your existing email address.
    If you wish to use a different email address than the one you are currently using.
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  10. How do I link a secondary email address to my 123Greetings Connect account?
    You can link a secondary email address to your 123Greetings Connect account by following these instructions:
    Login to 123Greetings Connect.
    Go to 'Account Settings' menu.
    Make sure your account is verified with our system, incase not verified then verify the account to proceed for next step.
    Enter the secondary email address in "New Email Address" field present in "Email Settings" section.
    Enter your current password and click on 'Add' button.
    You will receive an email from 123Greetings.com in newly added email address to confirm your new email address as secondary email address.
    Once the new email address is verified, select this as your Primary email address, upon which you can login/ receive Birthday, Event reminders/ use address book / edit/delete/ track your ecards with the new email address.
    Points to be noted:
    Only registered and verified user of 123Greetings Connect can make use of this feature.
    You can only link one email address.
    You cannot create a separate account with your secondary email address.
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  11. How do I remove the secondary email address from my 123Greetings Connect account?
    If you wish to remove the secondary email address from your 123Greetings Connect account, you can do so by following these instructions:
    Login to 123Greetings Connect.
    Go to 'Account Settings' menu.
    Select the secondary email address and click on the '(Remove)' link and click on 'Update' button.
    Once secondary email address is removed from your 123Greetings Connect account, you will start receiving all the mails in your primary email address.
    Upon removing secondary email address from your 123Greetings Connect you can use this email address to sign up with 123Greetings Connect if you wish to do so.
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Address Book
  1. What is the 123Greetings Address Book? How Does it work?
    123Greetings Address Book is a feature that collects and remembers the names and email addresses of all the people you send an ecard to, so that you can send them an ecard in the future again at the click of a button, rather than spending time remembering and re-typing their email addresses.
    The new 123Greetings Address Book allows you to add contacts manually or import them from various sources.
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  2. Do I have to pay for my Address Book?
    No, 123Greetings Address Book is free just like our service.
    So, add as many contacts as you want and send as many ecards to them as much as you want by using the Address Book conveniently.
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  3. How do I add contacts to my Address Book?
    You can add contacts to your Address book by
    Log in to 123Greetings Connect from the login option in the menu present in the top right hand corner.
    Go to "Address Book" from the menu where you will see "Add a Friend" tab. Click on the same.
    Simply, enter the details of the contacts and click on "Save" button.
    You can import contacts from other websites like Gmail, Yahoo, Hotmail and Rediff and store them on 123Greetings for using them while sending cards to your near and dear ones.
    To find out how to import, tap here.
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  4. Which Special characters are allowed in my contact's name?
    Contact name field will not accept any special characters other than dot(.), underscore(_), '(Single Quote) and hyphen(-).
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  5. How do I edit or delete contact information in my address Book?
    Log in to 123Greetings Connect from the login option in the menu present in the top right hand corner.
    Click on Address Book section.
    You may edit the contact from "All Contacts" tab.
    Click on the edit link located beside the contact you wish to edit.
    Note: You can edit only unregistered user's contact details.
    Click on save button once information has been edited.
    You may delete the contact from either "Friend List" or from "All Contacts" tab.
    To delete a contact please click on the delete (X) button located beside the contact you wish to delete.
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  6. How do I use my Connect Address Book while sending an ecard?
    Log in to 123Greetings Connect from the login option in the menu present in the top right hand corner.
    Just select ecard of your choice, add your personal message, and tap on "Import Contacts". You will see all the contacts present in your 123greetings Connect Address Book. For sending cards you can also import contacts from other websites like Gmail, Yahoo, Hotmail and Rediff from the domain shown at the top of the screen. Select the desired contacts and click on "Done" button.
    Then personalize your ecard and tap on the "Send Ecard" button to send your ecard and we'll deliver it for you.
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  7. How do I import contacts from Yahoo! Mail, Gmail, Hotmail etc?
    Login to 123Greetings Connect from the login option in the menu present in the top right hand corner.
    Go to "Address Book" from the menu where you will see "Add a Friend" tab. Click on the same.
    You will see "Import Contact" section right at the bottom of the screen with Gmail, Yahoo, Hotmail and Rediff icon.
    Tap on the desired icon shown, enter your email address and password and click on "Sign In" button.
    After your credentials are approved, select the desired contacts and click on "Done" button.
    That's it! You are done. All selected contacts will be imported to your Address Book.
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  8. Is it safe and secure to import and store contacts in my Address Book?
    Yes. It is totally safe and secure. We respect your privacy and don’t share your information with other parties. Also, the credentials you use to login to email service providers are not stored by us. If you have more questions, please read our Privacy Policy.
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Others
  1. Why can't I see the desktop version of the website on my mobile?
    You will be redirected to m.123greetings.com upon typing 123greetings.com on your mobile device. If you want to view/ use the full version, just tap on the "Full Website" link present at the bottom of the page.
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  2. How do I see the full website on my mobile?
    To use the full version, just tap on the "Full Website" link present at the bottom of the page.
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  3. When I type www.123greetings.com on my mobile device, why does the site not redirect to the mobile site?
    The site does not as the cookies in your mobile might have been set to www.123greetings.com. Please clear the browser cookies and retry or just type m.123greetings.com to go to the mobile website.
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  4. How do I bookmark the mobile website?
    Just tap on the "Bookmark" icon that gets displayed at the bottom of your screen to bookmark the site.
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  5. How do I send an unanswered query in the FAQ to 123Greetings?
    If you have any query or questions which are unanswered, the best way to reach us is to use our online contact form.
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  6. How do I send a suggestion/ feedback to 123Greetings?
    If you have any suggestion or feedback, the best way to reach us is to use our online contact form.
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  7. What is DND (Do not Disturb) feature? How do I opt out of receiving ecards/ emails from 123Greetings.com?
    DND (Do not Disturb) is a feature of 123Greetings Connect which enables you to opt out of receiving any ecards/emails from 123Greetings.com.
    To stop receiving ecards/ emails from 123Greetings.com please follow these instructions:
    Login or Signup to 123Greetings Connect.
    Verify your email address if you have not done so.
    Go to 'Account Settings' menu and click on "Privacy Settings" block where you see following options.
    Do Not Disturb: Upon opting this you will not receive any ecards/mail notifications/reminders etc. from 123greetings.com except our newsletters/promotional emails.
    No Newsletter/ Promotional Offers: Upon opting this you will stop receiving Newsletters/Promotional emails from 123Greetings.com except ecards.
    Block/ Unblock User: If you want to block a particular email address from sending you an ecard then click on "Add to Block List" button and enter the email address which you want to block and click on "Add" Button. You will no longer receive an ecards from this email address.
    Click on "Save" button to save the changes.
    In case if you want to receive ecards from any of these email addresses, you can unblock them by clicking on the "Add to Block List" link and then clicking on the delete button (X) present beside the email address.
    This will unblock the email address from sending you ecards.
    Note: Blocking / Unblocking process may take 24 hours to be effective.
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